Ziedu piegāde Latviski доставка цветов на русском Flower delivery in English
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Conditions of Ordering, Payment, Delivery

 

Distance agreement

 

1. This agreement is concluded between Siа Ziеdu рiеgādе reg. No. LV40103514677, registered address: Rīgа, Vаidаvаs 13-29, LV-1084(hereinafter referred to as the “Merchant”) and the Buyer (hereinafter referred to as the Buyer), who makes an order in the Merchant’s online store located at the Internet address http://pukupiegade.lv/en/ (hereinafter referred to as the Flower Shop).
2. The Internet Flower Shop is operated by the Merchant.
3. When making an order in the Flower Shop, the Buyer confirms that he is agreed with Flower Shop Terms&Conditions and Distance Contract, available at the Internet address http://pukupiegade.lv/en/ordering-payment-delivery
4. The buyer is entitled to receive the goods and services offered at the Merchant’s shop after the Buyer has made an advance payment for the relevant service or product. The description and price of each relevant product and service are listed in the product catalogue for each item. All prices in the Flower Shop at the time of ordering are complete and final. All prices are in Euros (EUR).
5. The buyer is able to pay for a product or service by choosing one of the types of remote payment offered in the Flower Shop.
6. The payment of goods and/or services means the fact of ordering the service and the Buyer’s irrevocable acceptance of the Terms.
7. After the payment of the order, the Buyer has entered into an agreement with the Merchant which stipulates mutual obligations and restrictions.
8. The buyer has the right to return the product back to the Merchant within 14 days from the date of receipt of the goods, without giving explanations on the reason for the refusal. The returned goods must not be damaged, the packaging and its marking must not be damaged.
The use of the right of withdrawal and return of goods shall be in accordance with the following legal acts:

  • Consumer Protection Law;
  • Regulations of the Cabinet of Ministers of 28 May 2002 No. 207 Provisions on distance contracts.

9. The return of the goods does not apply to cut flowers, flower bouquets, flower compositions and houseplants. (Cabinet Regulation No. 207, p. 15.3).
10. The Merchant has the right to cancel the order unilaterally and pay a full commission fee to the Buyer if, due to circumstances outside the Merchant, order execution is not possible. (For example, the ordered item is not available for more than 30 days or the end of the production season)

 

Privacy Policy


1. Merchant will not sell, purchase, provide, exchange or in any other manner disclose Account or transaction data, or personal information of or about a Cardholder to anyone, except, it’s Acquirer, Visa/Mastercard Corporations or in response to valid government demands. Sensitive card data and their cardholder data are transmitted using a secure TLS connection.
2. The seller does not collect data connections with payment systems.
When Buyer use electronic payment systems, Buyer enters the data on the payment system website, therefore this information is not available to the Seller.
3. All information and personal data (name and surname of the Buyer and the recipient, phone number, delivery address, Buyer’s email address and IP address), sent by the Buyer in connection with visiting the Flower Shop and using the services, is processed and stored in accordance with the requirements of European Union legislation regarding the protection of personal data.
4. The purposes for which your personal data may be used include: provision of services and accounting, identification, improvement of services, communication, customization and research of advertising.
5. By submitting its data, the Buyer agrees that the data is processed and stored for the entire time required for the data processing purposes, as well as in the cases provided for by the regulations, after the initial data processing until it is necessary.
6. The collected data will be used only for the purposes of processing the data specified here, and will not be voluntarily transferred to third parties, except for: if such an obligation is imposed by law; to investigate and prevent possible violations of the law; to protect the rights and property of the Merchant.
7. The buyer has the right at any time to request information about the use of his personal data and to request removal of his data.

 

Return policy

 

The buyer has the right to return the product back to the Merchant within 14 days from the date of receipt of the goods, without giving explanations on the reason for the refusal. The returned goods must not be damaged, the packaging and its marking must not be damaged.
The use of the right of withdrawal and return of goods shall be in accordance with the following legal acts:

  • Consumer Protection Law;
  • Regulations of the Cabinet of Ministers of 28 May 2002 No. 207 Provisions on distance contracts.

The return of the goods does not apply to cut flowers, flower bouquets, flower compositions and houseplants. (Cabinet Regulation No. 207, p. 15.3).

 

Disputes and claims.

 

All disputes, disagreements and claims are resolved in the process of bilateral negotiations, after filing a written complaint within 24 hours after receiving the order. The claim is considered within 10 (ten) business days from the date of receipt of the claim.
If the dispute cannot be resolved by discussion, it is considered in the court of the Republic of Latvia in the manner prescribed by law and legal acts.

 

Intellectual property

 

The content of the site is the intellectual property of the Seller; Copying, reproduction and reprint without the written permission of the Seller is prohibited.


Contacts and details:

 


Siа Ziеdu рiеgādе
LV40103514677
Address for correspondence: Rīgа, Vаidаvаs 13-29, LV-1084
Phone: +371 22 38 91 07

 

Payments. Payment methods

  • Bank card. The payment in the bank statement is displayed as “HFS*pukupiegade.lv”
  • bank transfer. After placing order, to Customer’s email address, automatically will be sent prepayment invoice, which can be paid online or in cash at any branch of bank. To confirm the payment, any bank documents are accepted. As soon as the validity of the payment is verified, the order is considered accepted.
  • PayPal

    Other forms of payment (cash, Western Union, etc.) are not accepted. The orders are processed for execution only after 100% receipt or confirmation of payment. After (during working hours) the Merchant informs the Buyer about the status of the order.

    Ordering and delivery times:

    • Flowers are delivered daily from 10:00 to 20:00.
    • To make delivery in Riga on the same day (on weekdays), the order must be paid/confirmed payment before 4pm
    • For delivery outside Riga on the same day (weekdays), the order must be paid/confirmed payment before 10am.
    • For delivery of flowers on a weekend, confirm payment before Friday 4pm
    • Orders with delivery on holidays (Valentine's Day, March 8, Mother's Day, etc.) must be paid/confirmed payment at least 3 working days in advance. These days, the delivery time is indicative - in the morning or in the evening.
    • You can choose the delivery time interval. Delivery times are approximate and may vary depending on traffic congestion, weather and employment of workers. We do not guarantee delivery at the exact time.

    Flower order and delivery

    • When You order flowers, enter all the requested information correctly
    • Before ordering flowers, make sure that the recipient will be at the address on the specified delivery date. If the recipient is not available at the specified address or will be located outside the city, the country - the order may be transmitted to relatives, neighbors or colleagues. In case the “anonymous delivery” option is not selected, the person receiving the order may receive information on the name and surname of the Buyer
    • Payment for the order will not be refunded, if: the recipient refuses to accept the order; it is impossible to contact the recipient at the specified address and telephone number, or the recipient is outside the city, country
    • The price of the order includes one delivery to one specified address
    • Flower delivery in Riga is free of charge (excluding remote Riga’s disctricts)
    • We deliver flowers all over Latvia. All prices for the delivery of flowers can be found in the section "Costs".
    • Products from the sections "Sweets", "Greeting cards" are available for delivery in Riga and the surrounding areas. In other cities of Latvia can be added an equivalent product
    • Flowers in boxes, baskets of fruit, baskets of sweets, boxes of sweets, toys, balloons, gifts, etc. are not available for delivery outside Riga
    • If there are no flowers or fruit basket in the order, the additional order handling fee is € 10.00.
    • Since our store offers seasonal products, we do not guarantee the full range and color spectrum at any time. For this reason, the products may differ from shown on the images. Flower bouquets are made adhering to the maximum style and color specified in the images, but if necessary, flowers can be replaced. Packaging materials may vary.
    • Vases in photos are not included in the cost of flowers
    • If the order is not paid, and you want to change the order information, the contents of the order – place a new order and the old one will be automatically canceled
    • If the order has already been paid, and you need to make changes, write to us using the contact form. Any changes are possible 48 hours before delivery.

      By placing an order on our page, you agree to these terms. However, if you have any questions, please contact us through the contact form.


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